CyberPowerPC India Privacy Policy
We at CyberPowerPC, are committed to protecting and respecting your privacy. This privacy policy describes the personal data collected or processed when you interact with CyberPowerPC, including through our websites, digital experiences, mobile apps, stores, online or offline events, or one of our other products or services, all of which are part of CyberPowerPC's Platform ("Platform"). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us. Click on one of the links below to jump to the listed section.
- Changes to our privacy policy
- Information we may collect from you
- How is your personal data collected
- Purposes for which we will use your personal data
- Disclosure of your personal data
- Cookies
- International Transfers
- Security
- Data Retention
- Third Party Links
- Your Rights
- Glossary
- Contact
- Digital Personal Data Protection Act (DPDPA) of 2023
- 3rd Party Cookies - Payment Gateway
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Information we may collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- • Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
- • Contact Data includes billing address, delivery address, email address and telephone numbers.
- • Financial Data includes bank account and payment card details.
- • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- • Usage Data includes information about how you use our website, products and services.
- • Marketing and Communications Data includes your preferences in receiving marketing communication from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
a) apply for our products or services;
b) create an account on our website;
c) subscribe to our service or publications;
d) request marketing to be sent to you;
e) enter a competition, promotion or survey, or
f) give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our section on Cookies for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
-
• Technical Data from the following parties:
- a) analytics providers such as Google based outside the India;
- b) advertising networks; and
- c) search information providers.
- • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- • Identity and Contact Data from data brokers or aggregators.
- • Identity and Contact Data from publicly available sources
- • Informing us of changes: It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Information about other people: If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his or her personal data and receive on his/her behalf any data protection notices.
Monitoring: We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Credit checking: To enable us and other companies in our group to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
- To register you as a new customer:
- • Type of Data: (a) Identity, (b) Contact
- • Lawful basis for processing including basis of legitimate interest: Performance of a contract with you
- To process and deliver your orde including (a) Manage payments, fees and charges (b) Collect and recover money owed to us
- • Type of Data: (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
- • Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
- To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
- • Type of Data: (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications
- • Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
- To enable you to partake in a prize draw, competition or complete a survey:
- • Type of Data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications
- • Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
- To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data:
- • Type of Data: (a) Identity (b) Contact (c) Technical
- • Lawful basis for processing including basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
- To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you:
- • Type of Data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical
- • Lawful basis for processing including basis of legitimate interest:Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
- To use data analytics to improve our website, products/services, marketing, customer
relationships and experiences
- • Type of Data: (a) Technical (b) Usage
- • Lawful basis for processing including basis of legitimate interest:Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
- To make suggestions and recommendations to you about goods or services that may be of
interest to you
- • Type of Data: (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile
- • Lawful basis for processing including basis of legitimate interest:Necessary for our legitimate interests (to develop our products/services and grow our business)
we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your personal data
We may share your personal information with any member of our group, which means our, subsidiaries, our holding companies and its subsidiaries.
We may share your information with selected third parties including:
- • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- • analytics and search engine providers that assist us in the improvement and optimisation of our Site; and
- • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
- • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- • if all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
- • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.
We use cookies to better the user's experience while visiting the Site. Where applicable this Site uses a cookie control system allowing the user on their first visit to the Site to allow or disallow the use of cookies on their computer and/or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer and/or device.
Cookies are small files saved to your computer's hard drive that track, save and store information about your interactions and usage of the Site. This allows the Site, through its server to provide the users with a tailored experience.
This Site uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information https://policies.google.com/privacy.
Third-party cookies
We work with third-party suppliers who may also set cookies on our Site, for example, X (earlier known as Twitter), Facebook and Linkedln. These third-party suppliers are responsible for the cookies they set on our Site. If you want further information please go to the website for the relevant third party.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to:allaboutcookies.org
Also, you can refer to these detailed instructions specific to your browser application used:
- Chrome - https://support.google.com/accounts/answer/61416?h1=en
- Firefox - https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Internet Explorer - https://support.microsoft.com/en-us/windows/delete-and-manage-cookies
- Opera - https://help.opera.com/en/latest/web-preferences/
- Safari - https://support.apple.com/en-us/HT201265
International Transfers
We do not routinely transfer your personal data outside India. If we do, for example, we may use technology that is supported outside India, we will ensure it is transferred to a country with an adequate ruling or where appropriate safeguards (such as the relevant company(ies) being signed up to privacy shield or having incorporated standard model contract clauses or equivalent) are in place.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. However, the transmission of information via the Internet is not completely secure. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so
Data Retention
We will only keep your data for as long as is reasonable. We are working on a data retention policy.
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for eight years after they cease being customers for tax purposes.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Third Party Links
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Glossary
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Contact
Questions, comments and requests regarding this privacy policy are welcomed, please either contact us by:
Email: [email protected]
Phone: +91 7718801588
Post: Creative Ecommerce Ventures Pvt. Ltd., 3rd & 4th Floor, Plot No. 137AB, Kandivali Co-Op Industrial Estate Limited,
Charkop, Kandivali West, Mumbai - 400 067, India.
Opting out of Disclosing, Sharing, and Selling Personal Information You have the right to opt out of us disclosing, sharing, or selling personal information for commercial purposes. To exercise the right to opt out of the sale of your information, you may submit a request at [email protected] or call us at +91 7718801588.
3rd Party Cookies - Payment Gateway
The company asserts no responsibility for the handling, security, or usage of data provided to third-party payment gateway service providers. Upon departing from the company's website to engage with these services, users acknowledge and agree that the company's obligations cease, and that any subsequent interactions are solely governed by the policies and practices of the respective third-party providers. It shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies on their website (or contact them for more information) prior to disclosing any information.